From the initial phone conversation with Trudie I felt very comfortable to book and pay up months in advance for a return trip from Coolangatta Airport to my hotel in Surfers Paradise. I was given a confirmation text to my mobile the day before each trip with personal phone numbers if I needed to contact the drivers. I have never had that before in Australia or Europe. Once I had landed I was met with Ivan and my name card right outside the departure door to baggage claim, I did not need to look for him. He took the shortest trip to Surfers which was amazing during peak hour. On my return trip Trudie was at my hotel right at the exact time she mentioned. Again during peak hour she took the shortest trip possible. I will recommend Airlink Express to everyone and I will always use them from now now. Thank you so much Trudie and Ivan you really are the best!